FAQ

Here you can view frequently asked questions and answers! Don't hesitate to reach out if you have any questions!

Why should a pet owner use a "Professional Pet Sitter?"

Keeping pets in their own home helps:
Decrease the anxiety they go through when you are away.
Can give one-on-one attention and care
Reduce the risk of illness and injury.
No traveling stress for you and your pet
Preserve daily routines, including feeding and exercise, for your pet.
Pet sitters are a great alternative to Kennels. Using a pet sitter is great for owners of multiple pet homes and you get the added bonus of someone watching over your home while you are away.

How often are you with my pet for overnight care?

I do have other daily clients but when I am not servicing them, I will be with your pet, we will always discuss more prior to booking.

What areas do you service?

I am proudly serving all of Broome County NY and surrounding areas!

What services do you offer?

I offer a wide range of customizable services from Dog Walks, Pawventures (Hiking), Pooper Scooping, Pet Taxi Services, Drop-In-Visits, to Overnight Stays to meet the needs of you and your pets. During our visits/stays/walks you will get text/email updates along with many photos and videos!

Do you have Referrals, Reviews, or Testimonials?

Yes! You can review them on Facebook, Google or throughout the website!

What is a "Meet and Greet?"

A "Meet and Greet" is a chance for me and your pet to interact with you present. This also helps the pet recognize me as a friend and now a danger to themselves or their home. It is also a great opportunity for you to ask questions about my company, experiences, and services. This is also to go over the proper paperwork & get signed into your Time To Pet account!

Can a client schedule services any time after the "Meet and Greet?"

Yes! We do NOT SCHEDULE SERVICES or HOLD DATES until a "meet and greet" is performed and Paperwork is also completed. You will then be able to schedule easily through our Time to Pet software!

How do you accept payments?

Payments must be made available on the first day or before services take place.
Cash
Check
Venmo
Cash App

Do you have a completed background check you can provide?

Yes! My background check includes Federal, State, & County information from the past 7 years! It was completed in 2023.

How about last-minute requests?

I do my best to be available for last minute requests, but please be aware that I am usually booked several weeks and sometimes months in advance. Please feel free to contact me to check my availability as I may be able to assist with last minute requests and services. Please note there are additional fees that will be able for changes in scheduled visits and/or last-minute requests for service.

Why are your rates higher than other pet sitters?

Professional Pet Sitting is a luxury service. Professional pet sitters have extensive training & experience working with pets of all kinds. They help relieve the stress for owners & their pets.
Professional Pet Sitting services, held out of a client home reduces the risk of stress, illness, or other issues that may occur when boarding at a facility. As well as this your pet is getting one-on-one attention throughout the day and overnight. While maintaining your fur baby's normal routine.
Professional Pet Sitters pay for insurance & bonding, file federal & state taxes for their business and are generally first aid & cpr certified, fear free certified, certified with PSI, and certified in dog behavior and group play behavior like The Pet Nanny.
Professional Pet Sitters, specifically The Pet Nanny drives a minimum of 75-100 miles a day, even more then this some days.
Again, professional pet sitting services is a luxury service. It is a personal choice of what you would like for your fur babies. We cannot be compared to Rover Sitters, boarding facilities or daycares since we provide completely different services, fully personalized one-on-one attention, along with being fully certified.
We try to keep our prices as reasonable as possible. Though, you get what you pay for in this industry. You are paying the pet sitter for their time, their travel, their experience & training, their energy, and most importantly their care and love for your fur babies. Professional Pet Sitting isn't a side job for certified sitters. It is their business & full-time career. They take it very seriously and your fur babies always come first like they are the pet sitters own. Please keep this in mind when picking a pet sitter.

Cancelation Policy

No deposit is required to reserve your spot. Full payment is due by the start of service. Cancellations must be made at least 48 hours in advance to avoid a cancellation fee. If canceled within 48 hours, 100% of the service total canceled, cancellation fee will be applied to your next booking.
A 50% deposit is required to hold your requested dates for overnight pet sitting and vacation drop in visits; the remaining balance is due by the service start date. If you cancel at least 1 week before the service start date, you'll get a full refund of your deposit. Cancellations within 1 week of the service start date will result in the deposit being non-refundable.